Privacy Policy

DebtMap

DebtMap is a financial and debt management firm that has partnered with several financial institutes in the industry. Please visit our contact page for our contact details. DebtMap is committed to respecting your right to privacy and protecting your personal information. We have strict standards to ensure your privacy is protected in accordance with the Privacy laws of South Africa, our policies, and procedures.

Information Collection

Upon submitting an inquiry through our website or any of our social network platforms -we will directly collect personal information from you such as:

• Your name
• Your Postal address
• Email address
• ID number

Additional information such as below will be collected when an application for Debt Counselling is completed.

• Financial details
• Access financial and personal information from your credit providers
• Information relating to your employment status
• Access your Credit Report from accredited credit bureaus.
• Copy of ID

We may not be able to provide our services to you without some of the information.

Purpose of information collected

• Conducting financial assessment and identifying you as required by FICA.
• Providing you with ongoing management and administration of our products and services
• Providing you with information about DebtMap products or services from time-to-time.
• To convey our DebtMap marketing SMSs, emails, and or telemarketing
• To convey marketing SMSs, emails, and or telemarketing of products which suits your profile on behalf third parties which we are in partnership with.

To opt-out of receiving marketing material, you may send an instruction to stop on info@debtmap.co.za or call us on 087 551 3163

Storage

The security of your personal information is important to us, and we take reasonable steps to protect it from misuse and loss, unauthorised access, modification, or disclosure. We keep your personal information for the duration of which you are a client of DebtMap or for as long as you opted-in into our mailing list or regular subscriptions.

Use and Disclosure

Where your personal information is given to us, we will seek to ensure that the information is used for the purposes for which it was collected. Provided they agree to keeping your information private, your personal information may be disclosed to:

• Those involved in maintaining, reviewing, and developing our business systems, procedures, and infrastructure.
• Service providers and financial institutions which helps us in rendering our services to you.
• Credit bureaus, National Credit Regulator and any organisations involved in our normal business practices

We are required to provide you access to your information, except in circumstances where:

• Access would pose a serious threat to the life, health, or privacy of any individual.
• The information relates to a sensitive decision-making process and is considered frivolous or vexatious request
• Access would be unlawful or prohibited by authorities.

We may in the following circumstances disclose your personal information to third parties:

• In the interest of safeguarding the integrity and security of our service offerings.
• To protect DebtMap and its clients as well as members of the public from any form of illegal activities.
• To administer our contracts and policies
• To comply with any reasonable requests that conforms with relevant sections of the legislations, legal processes and or requests from state authorities.

Your right to privacy

• To submit a complaint to the Regulator regarding the alleged interference with the protection of the personal information.
• Not to have personal information processed for purposes of direct marketing by means of unsolicited electronic communications without prior written consent.
• To request, where necessary, the correction, destruction, or deletion of personal information as provided for in terms of the law
• To establish whether a responsible party holds personal information and to request access to personal information as provided for in terms of the law.
• To object to the processing of personal information at any time for purposes of direct marketing.

A period of up to 14 working days may be required to process the update. Take note where necessary, we may request other supporting documents such as those required to comply with FICA or those documents which helps complete the update your personal information.

DebtMap may at any time vary its Privacy Policy and Terms of Use by publishing the updated policies on the website. We encourage you to check our website regularly for any updates to our Privacy Policy.